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Our guarantee and return policies.
We stand behind our magnetic sign product and materials used to create these custom signs. Our magnetic signs utilize 100% American made vehicle grade magnetic material. Our design team inspects all magnetic sign graphic files for print compatibility, and works closely with all our customers, to make sure that your magnetic signs will look great and satisfy your mobile advertising needs. But, if your finished job does not reasonably resemble your hard copy, color proof, or if we have failed to follow your submitted order instructions, the following guarantee will apply.
If for any reason you have a problem with your order, please contact your sales representative by e-mail, phone, fax or letter within 2 days of receipt of your order.
At our sole option, Magneticsignsontime.com may elect to issue a refund for the defective portion of your order, at an incremental rate in lieu of total replacement of the product. Additionally, we will reimburse you for a normal ground return shipment of the defective order or portion thereof. We will notify you within 2 business days of our decision, and if a reprint is warranted, the defective order/portion reprint will immediately be placed into a normal production cycle.
Since all of the products we sell are custom made, Magneticsignsontime.com's maximum liability shall be the replacement of the defective order (or portion of the order); or a prorated refund based on the incremental rate up to the purchase price of the job in question.